Aviega

How working with Aviega goes

From the first phone call through the years after, one idea runs through it: you know who is looking after your technology, and they know your business.

  1. A conversation first

    Call or email us to arrange a free IT assessment. We start with a phone call or an on-site meeting to understand your business and what you need from your technology.

  2. Discovery

    During discovery, we review your processes, equipment and current setup. You will receive a quote for our recommended services within five business days after discovery is complete, usually sooner.

  3. A recommendation that fits

    We can manage your entire IT environment, work alongside your internal IT team through co-managed support, or support selected parts of your technology. We start by understanding what you need, then recommend an approach that fits.

  4. The handover

    We coordinate directly with your outgoing IT provider to collect credentials, documentation and access to your systems. We use that information to plan the handover and the start of your support with Aviega.

  5. Day-to-day support

    Your requests go to a dedicated technician who learns your systems and how your team works. Call or email and you reach people who already know your setup. When something needs more depth, we bring in someone with it, and the partners stay involved.

  6. Planning ahead together

    We help you plan equipment replacements, technology budgets and future projects, so the next big expense is something you saw coming.

What you can hold us to

First response
Under 1 hour
Our average, measured across real requests.
Office hours
Mon–Fri, 8–5 PT
Phone and email, with on-site visits in both valleys.
After hours
Around the clock
For managed clients.
Escalation
A partner
When a problem grows past routine, an owner is already on it.
Planning reviews
Set with you
How often we review your technology plan is agreed to fit your business, not a fixed schedule.

The same people, year after year

The point of all of it is a relationship you can rely on: you know who to call, and they already know your business.

Start with the conversation.

The assessment is free, and it is how most of our relationships begin.

(541) 646-7207

Rather write it down? Send us a note and we’ll call you.